SERVICE BEFORE SALE
❶ 24 hours online, your inquiry will be replied quickly by email or chat tools (Whatsapp, Skype, Wechat and QQ etc.).
❷ We will send you our company introduction, videos and detailed pictures for your reference. You can also subscribe our Youtube channel to know more about our machines.
SERVICE ON SALE
❶ Test and inspect the machines seriously before shipment.
❷ Pack the machines with film or Unfumigated wooden box and send the shipment pictures for your confirmation.
❸ Delivery: If the goods shipped by sea, we will let you know about the shipment and arrival time, also send you all original documents (Invoice, PL, BL, user’s manual and CO etc.) after your confirmation. If the goods delivered by express, we will provide the tracking number to you as well.
SERVICE AFTER SALE
❶ Assign engineer to your site installing the machines and training your operator how to run the machines.
❷ 1 year warranty. If the spare parts breaks within the warranty, we will send you free new replacement.
❸ 24 hours online solving any question. Provide immediate technical assistance for you to maintain the machines.
Shenzhou Machinery as the professional decanter centrifuge suppliers, whether selecting a current product from our catalog or seeking engineering assistance for your application,you can talk to our customer service center about your sourcing requirements.
Welcome all who care engaged in the separation and filtration to work with us,and we are also looking for the qualified world wide agents to provide better service and deep marketing.