Liaoyang Shenzhou Machinery Equipment Co., Ltd is a professional for supplier of pharmaceutical and chemical machine in China.We have a well-experienced team and a professional design institute,With rich experiences in pharmaceutical machinery and equipment including packing machine, centrifuge, falling film evaporator, distillation,mixer, tablet press machine, suppository production line,dryer,capsule filling machine ,capsule and so on.Our products are exported to many countries and areas, such as the USA, Korea, India, Indonesia,Thailand, Vietnam,Japan, Denmark,Romania, Bulgaria,Russia,South Africa, and so on At the same time,our product with best prices and good quality,welcome to Shenzhou!
our service
Pre-sale Service
1. Provide 24-hour technical consulting reply;
2. Provide professional quoted price;
3. Provide detailed product performance specification;
4. According to product’s using condition, technicians will offer rationalization proposals to assist clients to select proper
product types;
5. Provide other corollary equipment according to client requirements.
In-sale Service
1. Begin to supervise from raw material, its qualified rate can reach to 100%;
2. Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach to 100%;
3. Provide product’s inspection record of key junctures to customers;
4. Provide production schedule photos to customers at regular intervals;
5. Package and transport products strictly accordance with export standard;
6. Provide transportation schedule information to clients timely.
After-sale Service
1. Provide targeted installation video;
2. Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period;
3. When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component;
4. During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know product’s running state in time. Assist customers to install and adjust products until customers are satisfied;
5. If product has malfunction during operation period, we’ll offer you satisfied answer in time. We’ll reply you within 1 hour
and provide solution or send staff to spot within 24 hours after receiving maintenance notification.
6. Lifelong free technical support. Conduct satisfaction survey and inquiry equipment running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information;
7. Provide assistant service if product is damaged during transportation.
